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I want to do best business. What shall
I do?
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 Route your calls faster
and improve customer service and employee communication with SpeechAttendant®
from Nuance, the ultimate turnkey auto attendant solution. SpeechAttendant®from
Nuance enables you and your customers to call one number, say the name of a person,
department, service, or location and be automatically connected. All without the
hassle of searching for phone numbers or waiting to speak to an operator. SpeechAttendant®
integrates seamlessly with your current telephony infrastructure.
> Request more information
today |
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Product Overview
SpeechAttendant® from Nuance is the industry's most accurate and natural speech-enabled
auto attendant solution. It allows callers to speak the name of a person, department,
service, or location and be automatically transferred to the requested party-without
the hassle of searching for phone numbers or waiting to speak to an operator.
SpeechAttendant can route callers through menu-driven options and provide frequently
requested information such as operating hours, mailing address, and driving directions
to callers. By offering your callers the convenience and ease of use of a speech-enabled
auto attendant system, your organization will reap the benefits of decreased telecommunications
costs, increased employee productivity, and an enhanced corporate image.
SpeechAttendant is designed to seamlessly integrate into your current infrastructure.
Our research and product teams work hand-in-hand to maximize the potential of our
core technologies to ensure the highest quality and best value for our customers.
Features include:
Unique Name Dictionary
SpeechAttendant provides a unique dictionary containing over one million pre-tuned
names. This dictionary significantly increases performance by supporting multiple
pronunciations for a name and reduces the time and costs associated with tuning speech
applications.
Leading Edge Multi-lingual Support
Because SpeechAttendant can recognize up to two languages simultaneously, you can
tailor your auto attendant application to meet your specific requirements, resulting
in better system performance.
The Most Natural Language Available
Nuance is the industry leader in natural language processing. As a result, SpeechAttendant
allows callers to use complete sentences such as "May I speak with Tom Smith,
please?"
Automatic Updating of Corporate Directory
SpeechAttendant will automatically update its directory by interfacing to your existing
corporate directory using LDAP or any flat file format.
Scalability to Accommodate Growth
Thanks to its underlying speech and telephony technologies, SpeechAttendant supports
up to 25,000 directory listings and unlimited ports. It also provides unparalleled
redundancy.
Telephony Integration
SpeechAttendant offers the widest selection of telephony interfaces and allows you
to seamlessly integrate the product to your current telephony infrastructure. |
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