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 The RightNow Solution
RightNow next-generation CRM provides the strategies, technologies, and applications
needed to precisely manage the customer experience you provide. It enables you to
understand, anticipate and respond to your customers' needs in a consistent way,
across all channels of communication, opening the door for gains in customer advocacy
and the most efficient business processes. Our solution seamlessly integrates service,
sales, marketing, and feedback functions so your frontlines have the ability to access
and add-to complete and consolidated customer information.
 RightNow's
next-generation customer relationship management solution uniquely empowers your
company to consistently deliver this differentiated quality-of-experience. It does
this by enabling you to:
Precisely design all of your frontline service, sales, and marketing experiences
across all communication channels from the customer point-of-view
Consistently execute those designed experiences with maximum cost-efficiency
Closely monitor your effectiveness to drive continuous improvement in quality and
efficiency
What Makes RightNow Solutions Unique?
Enterprise on-demand architecture provides superior performance, scalability and
interactivity for on-demand deployments
Microsoft Outlook integration throughout product suite
One consolidated application suite desktop interface supports blended roles
Easily configurable using drag-and-drop workspace design tools
One customer knowledge repository shared across applications provides consistent
view of the customer regardless of channel, product, function or process
Provide a unified, consistent customer experience transparently across all departments
and touchpoints with the Customer Experience Designer
Proactively deliver the right knowledge to the frontlines at the right time, with
iKnowô, leveraging patented, self-learning artificial intelligence technology
Key Benefits:
- Improved customer loyalty, retention
and advocacy
- More effective customer acquisition
- Better insight into market trends
and opportunities
- Stronger brand differentiation
- Reduced operating costs
- Ability to compete in global
markets
> Request more information
today
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